Que 1. What is C4C Technical?
SAP C4C Technical is SAP Cloud for customer is that the new customer Centric Enterprise Cloud answers planned and free by SAP for the Customer Engagement and Relationship Management.
Que 2. What Is Sap C4c Solution? Justify Key Objectives?
SAP Cloud for customer C4C could be a cloud reply to with effectiveness oversee customer deals, customer benefit and advancing exercises and is one in everything about SAP reply to oversee customer relationship.
Following are the key goals of SAP Cloud for customer C4C:
a. Relationships
b. Collaboration
c. Insight
d. Business Process
Que 3. What are The Individual merchandise come back underneath Sap Cloud For Customer?
a. SAP Cloud for Sales
b. SAP Cloud for promoting
c. SAP Cloud for Social Engagement
Que 4. In what number Languages Sap Cloud For customer answer Is Available?
SAP Cloud for customer C4C answer is possible from Gregorian date-book month twenty, 2011. SAP Cloud for customer C4C is possible in nineteen dialects as on might 2015.
Que 5. Might You Name Few Connectors which will Be Used For Sap Cloud For customer Integration With Sap Ecc?
SAP C4C connectors are out there for far reaching middleware like inside the commercial center for incorporation dingle Boomi for cloud coordination, Informatica, MuleSoft for application reconciliation and so forth.
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SAP C4C Interview Questions |
Que 6. What are The Key favors Of abuse Sap Cloud For customer reply As Compared To On-premise Solution?
One of the key fortunate thing about abuse SAP Cloud for the customer is its Operation use cost and task upkeep. You can take licenses according to your request and it will be overstated on request. SAP C4C answer is overseen by merchandiser and each one operational cost and upkeep is merchandiser obligation. SAP C4C answer grants you to oversee customer wants from wherever and with seven layer security from cloud benefit providers.
Que 7. What's Adaptation In C4C?
It comprises of Customization that is finished by C4C directors in Silver light UI screen. Relate in Nursing Administrator will confine client to individualize his/her screen and to attempt and do personalization for all the client and so on. This progression is named Adaptation.
Que 8. What are entirely unexpected Personalization that you simply will Perform underneath My Settings?
Regional Settings:
Client will individualize date designs, entirely unexpected numerical documentation, very surprising geological zone, entirely unexpected time format, very different language according to request.
Onscreen facilities:
Client will pick Country and this empowers nation particular help will enact and this encourage content are frequently observed in encourage focus. These are expansion nation particular encourage that client will read, on the off chance that he finds any issues.
Accessibility:
In this tab client will tick on help screen programs that licenses client to peruse the interface (UI) content and mouse over content with screen perusers.
Que 9. What are commonplace Reports, Custom Reports And Interactive Reports In C4c Reporting?
SAP Cloud for customer C4C supports beneath sorts of reporting:
Standard reports: These are ordinary reports that are provided with C4C determination.
Custom reports: This incorporates custom reports in C4C that ar made according to the business request.
Intelligent Dashboards: These are client intelligent dashboards that are made one by one.
Que 10. However does one create Custom Reports in C4C?
In SAP C4C, you'll have the capacity to conjointly deliver custom reports bolstered custom fields in your determination and these custom fields are frequently extra to information sources or reports. You can be a piece of or blend heterogeneous information sources that are made in C4C setting or the individuals who are conveyed with the appropriate response, besides as deliver exceptionally figured measures and correlation measurements.
Que 11. What's A Key Figure In Sap C4c Reporting?
Key figures are laid out as key execution markers inside the report. you'll have the capacity to conjointly refine the information appearing in key figures by fitting limited or computed key figures. You can outline a confined key figure as key figure limited to a nominative trademark worth and is normally made for correlation measurements. In C4C news, a computed key figure is illustrated on the grounds that the key assume that contains some computation principles or recipes. A computed key figure is regularly made from Associate in Nursing existing key figures inside the picked information supply.
Que 12. What are Characteristics In C4c Reporting?
These are relegated to limit key figures and to include additional conduct you'll have the capacity to plot properties of the attributes.
Que 13. What's the work Of Report Views?
When you assign a report back to work focus you'll have the capacity to deliver sees that appear in client report list. A read are frequently made by choosing key figures and attributes for segments and lines amid a table, at that point picking a diagram kind to best speak to that information. When you deliver a read you'll have the capacity to conjointly plot conditions and special cases for key assumes that change anyway your insight is presented upheld guidelines and limits.
Que 14. When typical information Sources aren't prepared to satisfy news needs, What are you ready to Do to fulfill Business Requirement?
At the point when ordinary learning sources aren't prepared to satisfy news needs, you'll have the capacity to create custom information sources in C4C cloud setting.
There are 2 techniques to influence custom information to supply:
a. Combined knowledge supply
b. Joined knowledge supply
Que 15. What Is refinement Between Combined And Joined data Source?
Combined information Sources exclusively combine data from totally unique data sources and it doesn't keep an eye on confidence for any matches between the data Sources. Joined data Sources grants you to blend {the data the information the information} between 2 or a great deal of information sources and consolidating comes about the coordinating of learning.
Que 16. What's Service Level?
In SAP Cloud for customer, benefit level characterizes the time once a value ticket for a customer ought to be reacted and finished. Administration levels encourage associations to plot execution goals for dealing with customer messages and exploitation these you'll have the capacity to experience the execution and furthermore the nature of your customer benefit.
Que 17. Wherever does one framework Service Levels?
To layout Service Levels, visit Administrator >Service and Social
Que 18. What square measure the different decisions while process a brand new Service Level?
You should offer a Service Level Name, and a Service Level ID. you'll have the capacity to also offer A facultative administration level Description.
Que 19. What does one see By Service Categories?
Service classes allow you to make and compose benefit classes and incident classes inside administration class catalos. These classes square measure utilized all through the framework to catch predictable information, to allow for scope and benchmarking, and determinative administration level assignments.
Que 20. Wherever does one Maintain Service class In C4c Work Centers?
Administration classes allow you to make and sort out administration classes and episode classes inside administration class catalos.
To keep up Service class, visit Administration >Service and Social > Service classes
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